Terms of Service

Version 2026-10-13-draft1 · Last updated October 13, 2026

These terms are an agreement between you and [TO FILL: registered company / business name] ("PHBookDoc", "we"). By creating an account or booking a visit, you agree to them. Please also read our Privacy Notice.

1. What PHBookDoc is, and is not

PHBookDoc is a booking platform. We help patients find doctors and reserve clinic visit times, and help doctors manage their schedules. We are not a hospital, clinic or medical provider, we do not give medical advice, and we are not part of the doctor–patient relationship. Each doctor is solely responsible for the medical care they provide.

2. Accounts

• You must be at least 18 years old. A parent or legal guardian may book for a minor using their own account.
• Give accurate information and keep it up to date. One account per person; keep your password secret. You are responsible for activity on your account.
• A doctor account can also book visits with other doctors as a patient. Patient accounts cannot use doctor features.
• We may suspend or close accounts that break these terms, put others at risk, or are inactive for a long time.

3. Doctors' obligations

• Hold a valid, current PRC license and any permits required to run your clinic, and tell us right away if your license is suspended, revoked or expires.
• Upload genuine documents. We review them, but verification by PHBookDoc is not a guarantee of a doctor's skill or conduct.
• Keep your clinic details, fee and schedule accurate, and honor confirmed bookings. If you can't, use "Can't make it" as early as possible to offer new times or cancel.
• Use patient information only to provide care and manage bookings, and protect it as a personal information controller under the Data Privacy Act. Tell walk-in patients you enter into PHBookDoc that their name and number will be used for booking SMS.
• Repeated cancellations, no-shows or false information may lead to removal from search or account closure.

4. Booking fee

• Online bookings carry a platform booking fee of PHP 10.00, paid through PayMongo when you book. It is separate from the doctor's consultation fee, which you pay the clinic directly. Walk-in bookings made by a clinic have no booking fee.
• A slot is held for 30 minutes while you pay. If payment isn't completed, the hold expires.
• The booking fee is non-refundable, except in these cases, where we refund it in full:
  1. the doctor cancels, or the doctor reschedules and you choose a refund instead of a new time;
  2. a payment failure or error, such as being charged twice, being charged for a booking that was not confirmed, or a slot that was taken by someone else while you paid.
• Refunds go back to your original payment method through PayMongo; timing depends on your bank or e-wallet. We may change the fee in the future; the fee shown when you book is the one that applies.

5. Cancellations and no-shows

• Patients can cancel up to 2 hours before the visit from My bookings. The booking fee is not refunded when you cancel.
• If you don't show up, the doctor can mark the visit as a no-show. No-shows and late cancellations lower your reliability rating, which doctors can see.
• Doctors who can't make a visit must use "Can't make it"; you can then accept a new time, pick another open time, or cancel for a full refund.

6. Ratings, reviews and content

• After a visit, patients may rate doctors and doctors may rate patients. Be honest, fair and respectful, and only rate visits that actually happened.
• Do not post: medical details about other people, personal contact information, offensive, discriminatory or threatening content, false statements, advertising, or anything illegal.
• You keep ownership of what you write, but you allow us to display it on PHBookDoc. We may hide or remove content that breaks these rules and may suspend repeat offenders. Hidden comments still count in the star average unless removed for abuse. To report content, contact us below.

7. Featured listings

Some doctors may appear as Featured on the home page carousel and at the top of search results. Featured placement is a paid promotion (or one granted by us), is always clearly labeled "Featured", and is not a recommendation or a statement about quality. Other results are ordered by ratings and other factors.

8. Prohibited use

Do not: create fake accounts or bookings; impersonate a doctor or anyone else; book slots you don't intend to use or hoard slots; scrape, copy or resell listings; try to break, overload or get around the security of the site; use the service to send spam; or use it for anything illegal.

9. Limits of our liability

• We provide PHBookDoc "as is". We work to keep it running and accurate, but we can't promise it will always be available or error-free.
• We are not responsible for the medical advice, diagnosis, treatment or conduct of doctors, or for what happens at the clinic.
• To the extent the law allows, our total liability to you for any claim about the service is limited to the booking fees you paid in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under Philippine law, including the Consumer Act (RA 7394), or for our fraud or gross negligence.

10. Changes to these terms

We may update these terms. The version and date are shown at the top. For significant changes we will notify you before they take effect; continuing to use PHBookDoc after that means you accept them.

11. Governing law and disputes

These terms are governed by the laws of the Republic of the Philippines. Please contact us first so we can try to resolve any issue. Otherwise, disputes will be brought before the proper courts of [TO FILL: venue city, e.g. Cebu City or Makati City], without affecting your rights as a consumer to go to the DTI or other government agencies.

12. Contact

[TO FILL: registered company / business name] · [TO FILL: registered business address] · Support: [TO FILL: support email] · [TO FILL: support phone]